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Welcome
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Knowledge base
Getting Started
Account Setup
7
How to log in to CLX
How do I reset my password?
How to add a user in CLX
How to update wholesale cost and pricing
How to enable and disable products
View all 7
New User Training
1
New User Training Guide
Ordering in CLX
Placing Patient Orders
9
How to place a patient order in CLX
How to look up and search for a patient in CLX
How to add a new patient in CLX
How to search for an order in CLX
How to edit an order
View all 9
Inventory & Trial Orders
5
How to place an Inventory Order
How to order trials in CLX
How to configure your scanner to upload RXs in CLX
How to Delete Trials from a Scanner
How to order trials with a scanner
Order Status & Tracking
2
How to view and manage orders on backorder
How to check the status of an order
FAQs
9
How does placing in-office orders through CLX change my team’s ordering process
Can I order my private label products through CLX?
Can I order trial lenses in CLX?
Will I be notified if a lens is on backorder?
What if I need to change or cancel an order?
View all 9
CLX Marketing & Ecommerce
Subscriptions
1
How to enroll a patient in a subscription
Convenient Reordering
1
How to update patient email and phone numbers
Managing CLX Webstore
3
How to verify a webstore order
Managing Doctors
Patient View of Placing Orders On Your CLX Web Store
Patient Protect
1
How to trigger Patient Protect email and text messages
CLX Accelerator Snapshot
2
How to opt in the CLX Accelerator Snapshot Report
CLX Accelerator Snapshot FAQs
FAQs
15
How does CLX determine the price to charge patients for products ordered online via reorder reminders or a subscription?
Can a patient apply insurance benefits to a reorder or a subscription?
How do rebates apply?
How often do you update rebates?
Can patients order from our website?
View all 15
Practice Management Integrations
Compulink
5
What to expect and how to prepare for the Integration
How to place an order in Compulink
How to add a new product in Compulink
Troubleshooting Guide for Compulink/CLX Connect App
How to contact support
MaximEyes PM
0
Officemate
6
What to expect and how to prepare for the Integration
How to place an order in OfficeMate
How to add a new product in OfficeMate
Troubleshooting Guide for OfficeMate
OfficeMate FAQ
View all 6
Uprise PM
4
What to expect and how to prepare for your integration
How to place an order in Uprise
How to Perform a Bulk Import of Standard Contact Lenses
How to contact support
FAQs
1
Does CLX integrate with my practice management system?
Best Practices
Marketing
4
Tips for Capturing Valid Patient Contact Information
2 Key steps for a successful Ecommerce business with CLX
CLX Point of Purchase (POP) Media Assets (PDF downloads)
How to view manufacturer share in CLX
CLX Web Series
8
Price Compare Tool - CLX Web Series
Contact Lens Subscription Service - CLX Web Series
Web Series - CLX 3.5 & Accelerator Snapshot
Contact Lens Reorder - CLX Web Series
Web store - CLX Web Series
View all 8
FAQs
General
10
How do I contact CLX Customer Service?
Which distributors can I use with CLX?
Can each of my team members have access to CLX?
How much does CLX cost on a monthly basis?
Am I locked into a contract?
View all 10
Practice Management Integrations
1
Does CLX integrate with my practice management system?
CLX Capture Strategy / Ecommerce Patient Orders
13
How does CLX determine the price to charge patients for products ordered online via reorder reminders or a subscription?
Can a patient apply insurance benefits to a reorder or a subscription?
How do rebates apply?
How often do you update rebates?
Can patients order from our website?
View all 13
CLX In-Office Ordering
9
How does placing in-office orders through CLX change my team’s ordering process
Can I order my private label products through CLX?
Can I order trial lenses in CLX?
Will I be notified if a lens is on backorder?
What if I need to change or cancel an order?
View all 9
