Having a reliable mobile number for your patients is essential as CLX is designed to automate your patient reorder communications by automatically sending email and text messages to your patients when they are due to reorder. Without phone numbers and email addresses, these messages will never reach your patients!
Tips for Capturing Patient Contact Information
Depending on your practice preferences, this can be done in a variety of different ways. Including, but not limited to:
- Ask for email and mobile numbers when patients schedule an appointment
- Make email and mobile phone fields prominent on your new patient intake forms
- Ask for existing patient emails when entering a contact lens order
- Offer to text “exam only” patients their contact lens prescription (see video below*)
- Incentivize your staff to capture valid email addresses and mobile numbers
- Request an email and mobile phone number on patient billing statements
Keeping Contact Information Current
People lose cell phones, change schools or jobs, and have other unexpected situations which leads to information in your database becoming outdated regularly. In order to avoid this, ask patients to confirm their current contact info at every appointment.
*See video below for how to update patient email and phone numbers in CLX: