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FAQs

General 10

• How do I contact CLX Customer Service?
• Which distributors can I use with CLX?
• Can each of my team members have access to CLX?
• How much does CLX cost on a monthly basis?
• Am I locked into a contract?

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Practice Management Integrations 1

• Does CLX integrate with my practice management system?

CLX Capture Strategy / Ecommerce Patient Orders 13

• How does CLX determine the price to charge patients for products ordered online via reorder reminders or a subscription?
• Can a patient apply insurance benefits to a reorder or a subscription?
• How do rebates apply?
• How often do you update rebates?
• Can patients order from our website?

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CLX In-Office Ordering 9

• How does placing in-office orders through CLX change my team’s ordering process
• Can I order my private label products through CLX?
• Can I order trial lenses in CLX?
• Will I be notified if a lens is on backorder?
• What if I need to change or cancel an order?

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