General

How do I contact CLX Customer Service?
CLX has a dedicated Customer Success team available to support the practice via phone, email, live chat (during business hours). We also have the ability to...
Mon, 30 Sep, 2024 at 11:41 AM
Which distributors can I use with CLX?
CLX integrates with three of the industry's leading contact lens distributors:    ABB OOGP WVA   If you would like to change your current distri...
Tue, 15 Jun, 2021 at 12:36 PM
Can each of my team members have access to CLX?
Yes, each team member can have their own login information, and we recommend this rather than sharing a single login.  You can better track information with...
Tue, 15 Jun, 2021 at 12:36 PM
How much does CLX cost on a monthly basis?
Depending on your alliance or contact lens distributor, you may be eligible for additional savings, please reach out to info@clxsystem.com and an Account Ma...
Tue, 15 Jun, 2021 at 12:38 PM
Am I locked into a contract?
CLX is an annual agreement, billed monthly.
Tue, 15 Jun, 2021 at 12:30 PM
Can I add a user/doctor myself?
Yes, there is documentation on how to do this on the Customer Success Portal and/or you can call our customer success team and we can help guide you through...
Tue, 15 Jun, 2021 at 12:38 PM
How do we schedule our CLX training sessions?
We offer group trainings weekly. To schedule a training please reach out to info@clxsystem.com.
Tue, 15 Jun, 2021 at 12:40 PM
Is CLX HIPAA (Health Insurance Portability and Accountability Act) compliant?
Yes, CLX and its functionalities follow all HIPAA guidelines.
Tue, 15 Jun, 2021 at 12:41 PM
Can I cancel at any time? Any cancellation fees?
Yes, you may cancel CLX at any time. However, we ask for a 30-day notification, and you will be responsible for any open invoices.
Tue, 15 Jun, 2021 at 12:42 PM
What is the process for cancelling CLX?
To cancel services with CLX, reach out to your Regional Account Manager. We will send you a CLX account change form and a merchant service cancellation form...
Tue, 15 Jun, 2021 at 12:43 PM