FAQs
If using CLX as a freestanding system (not integrated), contact lens orders are manually input into CLX and submitted to your distributor for fulfillment. ...
Tue, 15 Jun, 2021 at 2:58 PM
Yes, private label soft contact lenses can be ordered through CLX, as long as it is a soft contact lens that is not a made to order lens (MTO).
Tue, 15 Jun, 2021 at 2:59 PM
Yes, you can order trial lenses in CLX. You can use your Opticon scanner or place an order for patient trials. To see this in action, click here.
Wed, 16 Jun, 2021 at 9:30 AM
Yes, backorders are listed on the CLX Dashboard in the “Order Status” section. For an ETA of a status please reach out to your CL distributor.
Tue, 15 Jun, 2021 at 3:00 PM
Orders can be cancelled, edited, or changed via the CLX system as long as the order is in “Initial Order” status. Cancelling an order beyond initial ord...
Tue, 15 Jun, 2021 at 3:02 PM
Yes, your shipping cutoff time will stay the same.
Tue, 15 Jun, 2021 at 3:04 PM
No, they remain the same whether using CLX or not.
Tue, 15 Jun, 2021 at 3:05 PM
CLX updates pricing automatically every Sunday night.
Tue, 15 Jun, 2021 at 3:05 PM
No, made to order lenses will still need to be ordered direct from your distributor’s website.
Tue, 15 Jun, 2021 at 3:06 PM