FAQs

How does CLX determine the price to charge patients for products ordered online via reorder reminders or a subscription?
Practices have the ability in CLX to determine their own product pricing.  You may even have different pricing structures for products ordered within the of...
Tue, 15 Jun, 2021 at 2:32 PM
Can a patient apply insurance benefits to a reorder or a subscription?
A “best practice” is to utilize the patient’s full insurance benefit when they are in the practice, as benefits cannot be applied to reorders or subsequent ...
Tue, 15 Jun, 2021 at 2:33 PM
How do rebates apply?
Rebates are a great tool to sell more annual supplies.  If a patient does not purchase an annual supply, they forfeit the benefit of the rebate.  A great to...
Tue, 15 Jun, 2021 at 2:34 PM
How often do you update rebates?
As soon as a new rebate becomes available from the manufacturer, we update it on CLX.
Tue, 15 Jun, 2021 at 2:36 PM
Can patients order from our website?
Yes, your practice will receive a custom link to place on your website so you can begin to capture sales directly from your website.
Tue, 15 Jun, 2021 at 2:37 PM
With a subscription, are patients notified when their credit card is charged?
Yes, patients receive an email notification with a copy of their receipt once the charge is successful.
Tue, 15 Jun, 2021 at 2:38 PM
What happens if my patient’s credit card is declined?
All order statuses are listed on your CLX Dashboard, including credit card transaction failures.
Tue, 15 Jun, 2021 at 2:39 PM
How to view ecommerce transaction report
Revenue from ecommerce orders processed through CLX is deposited by your merchant services provider within 1-2 business days into your designated bank accou...
Wed, 6 May, 2020 at 4:03 PM
How is the practice paid from a reorder?
The money will be direct deposited into your bank account within 2-3 business days after your distributor ships the lenses out.  You can verify this informa...
Tue, 15 Jun, 2021 at 2:39 PM
How do I track payments and receive revenue from patient orders via CLX?
Within CLX, you can view your patient transactions in the credit card transaction report.  This report provides the patient name, amount spent, and where th...
Tue, 15 Jun, 2021 at 2:40 PM