FAQs
Practices have the ability in CLX to determine their own product pricing. You may even have different pricing structures for products ordered within the of...
Tue, 15 Jun, 2021 at 2:32 PM
A “best practice” is to utilize the patient’s full insurance benefit when they are in the practice, as benefits cannot be applied to reorders or subsequent ...
Tue, 15 Jun, 2021 at 2:33 PM
Rebates are a great tool to sell more annual supplies. If a patient does not purchase an annual supply, they forfeit the benefit of the rebate. A great to...
Tue, 15 Jun, 2021 at 2:34 PM
As soon as a new rebate becomes available from the manufacturer, we update it on CLX.
Tue, 15 Jun, 2021 at 2:36 PM
Yes, your practice will receive a custom link to place on your website so you can begin to capture sales directly from your website.
Tue, 15 Jun, 2021 at 2:37 PM
Yes, patients receive an email notification with a copy of their receipt once the charge is successful.
Tue, 15 Jun, 2021 at 2:38 PM
All order statuses are listed on your CLX Dashboard, including credit card transaction failures.
Tue, 15 Jun, 2021 at 2:39 PM
Revenue from ecommerce orders processed through CLX is deposited by your merchant services provider within 1-2 business days into your designated bank accou...
Wed, 6 May, 2020 at 4:03 PM
The money will be direct deposited into your bank account within 2-3 business days after your distributor ships the lenses out. You can verify this informa...
Tue, 15 Jun, 2021 at 2:39 PM
Within CLX, you can view your patient transactions in the credit card transaction report. This report provides the patient name, amount spent, and where th...
Tue, 15 Jun, 2021 at 2:40 PM