All CLX Webstore orders must be verified by the practice before the order is processed and submitted to your distributor for fulfillment.
When a patient places an order on your practice’s CLX Webstore you will receive an email notification. In this email notification, you will find a link to verify the order.
You may select the verification link in the email notification, or you may log into the CLX Portal to verify the order.
First, select your location in the CLX Portal.
Next, select ‘Orders Needing Verification’.
Select ‘Verify Order’ to view the web order that needs to be verified.
If the person placing the order is a current patient of your practice, all of their active exams in CLX will populate. If the patient has multiple active exams available, select the exam that you would like to use to fill the order.
*Please note: If an outside patient placed an order on your webstore, or no exam is entered in CLX for the patient, you will need to click 'Create New Exam' before you can approve and submit the order.
When verifying an order for a current patient, you have three options:
1. There are no errors in the order, the exam is valid, and you wish to verify the order.
2. You need to edit an order before it is verified.
3. The exam is no longer valid and you wish to cancel to order.
Please follow the steps associated with each option below.
- If there are no errors with the order, and the exam is still valid:
- Click ‘Approve and Submit Order’.
- This will send the order directly to your distributor for processing.
2. If a patient placed a web order and made a simple entry error (i.e., incorrect base curve, power, cylinder, or axis):
- Select ‘Edit’ to update the Rx for your patient.
b. Once you have made the appropriate changes to the patient’s Rx, select ‘Update’ to save the changes.
c. Next, select ‘Approve and Submit Order’ to send the order to your distributor.
*Please note: If a mistake is made while editing an order, you can select the reset button and the order will default back to what the patient had originally ordered.
3. If your patient placed an order with an expired prescription and you do not want the order to go through:
- Click ‘Cancel Order’.
- You will need to call your patient and let them know that they will need to schedule an annual eye exam before they can place an order for more contact lenses.
You will then see the option to 'Do Not Cancel' or 'Confirm Cancel'.
*Please note: If an outside patient placed an order on your webstore, or no exam is entered in CLX for the patient, you will need to click ‘Create New Exam’ before you can approve and submit the order.
