FAQs

For CLX e-commerce transactions, do you ship directly to the patient?
All patient e-commerce orders via CLX’s marketing features (Subscription, Reorder, Patient Protect, or Webstore) are directly shipped to patients.
Tue, 15 Jun, 2021 at 2:41 PM
Do you charge the patient for shipping?
Shipping costs are determined by the practice and can be customized.
Tue, 15 Jun, 2021 at 2:41 PM
How to update patient email and phone numbers
It is important that your patients’ most up-to-date contact information is stored in the CLX system to ensure they receive their reorder notifications...
Thu, 2 Feb, 2023 at 2:14 PM
Does my shipping time and cost from my distributor stay the same?
Yes, your shipping time and costs remain the same from the distributor.
Tue, 15 Jun, 2021 at 2:43 PM
Does CLX allow patients to order online past their exam expiration date?
Because of varying state laws, practices determine the ordering preferences and eligibility based on their business rules. It is a default setting that no p...
Tue, 15 Jun, 2021 at 2:46 PM